1. What we know about you
Our Privacy Policy’s all about personal information – all the things we know about you. It explains how we collect your personal data, what we do with it, and how it’s protected.
2. Why We Collect Personal Information
We collect personal information from you when it is reasonably necessary for a business purpose.
That means we collect it to supply you with the products you have asked for and to provide you with the best possible service.
Other reasons we collect personal information are to:
- Understand you, and how we can meet your needs now and in the future
- Develop or evaluate products
- Make ads more relevant to you, whether they're about our products or those of other companies
- Manage our business
3. The Type of Information We Collect
Smashing Frog collects personal information like your name, address, interests, location, contact details, payment details and information about how and where you purchase and use our products.
There are a few different ways we collect this information.
3.1. What we collect straight from you
We collect most personal information directly from you. For example, you might fill out a form online, give it to one of our representatives on the phone or in store.
Of course, you can choose not to provide your personal information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with the product you've asked for or give you the level of service you expect.
3.2. What we collect while you are with us
We also collect personal information during our relationship with you. For example, we may collect information:
- When you purchase products
- When you join or use our rewards programs
3.3. What we collect from your online activity
Smashing Frog's website use cookies and other digital identifiers. These include:
- Site performance identifiers: these give us information about how our website is used
- Analytics cookies: we use these to gather statistics about our site. For example, they help us monitor how many users are on the site, and what sections are most popular
- Advertising cookies: we use these cookies to improve our understanding of the kind of advertising that may be relevant to your aggregated segment
We also use cookies and digital identifiers to help us respond to your inquiries and provide you with the best possible service.
It's important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of Smashing Frog's website may not work as they should.
3.4. What we collect from others
Other people might give us personal information about you. For example, we might be given personal information by your club if you use our business products through your club, or by your parent or guardian.
We may also collect personal information from other companies that are able to disclose it to us, if it's not practical to collect it from you. For example, we buy or obtain personal information from trusted sources to help us identify people who might be interested in hearing about our products.
We will take reasonable steps to make sure you know we have your personal
information, how we got it and how we'll handle it.
3.5. Insights from statistics and research
We aggregate and process personal information to generate new insights about our products and customers, so we can provide you with the best possible service.
4. Smashing Frog and Who We Work With
We also work with several other companies, and in certain circumstances may share personal information with them.
4.1. Parties we work with
We sometimes team up with other companies to offer products. If you purchase a product that is delivered by one of our partners, we'll give them the personal information they need to provide it and manage their relationship with you. In these circumstances, we have arrangements in place with our partners that limit their use or disclosure of your personal information to these purposes.
4.2. Outsourcing
We work with third parties to provide some types of sales, business and customer support. They may have access to systems that include your personal information. These companies are subject to strict controls that protect your information from unauthorised use or disclosure, and limit their access to your personal information to the extent necessary to do their job.
4.3. Access to personal information from overseas
Some of the parties mentioned above are located overseas, but again, we only give them secure access to the personal information they need to do their job. These overseas companies are involved in providing services like data storage, customer support and courier service, and they do it from countries like India and the UK.
Smashing Frog maintains effective control of your information at all times, including by ensuring that parties located overseas are subject to strict controls that limit access and subsequent handling of your information to the extent strictly necessary to perform the relevant function and protect your information from unauthorised use and disclosure.
4.3.1. Legal obligations and other privacy exceptions
We give access to personal information where we are permitted or obliged to do so by Australian law. For example, in some circumstances we will use or disclose personal information to react to unlawful activity, serious misconduct, or to reduce or prevent a serious threat to life, health or safety. We are obliged to cooperate with law enforcement bodies in some circumstances. However, we will not provide our customers’ personal information to any third party for their use in marketing activities.
We may provide information to courts, tribunals, regulatory authorities, and law enforcement officers as required by Australian law.
We may disclose information to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them.
4.3.2. Others
Aside from the above, we will only disclose personal information to others if you've given us permission, or if the disclosure relates to the main reason we collected the information and you'd reasonably expect us to do so.
5. Advertising
Everyone hates being bombarded with ads for things they don't need or have any interest in. Smashing Frog may use your personal information, or engage third parties who collect information about you from publicly available sources, to deliver advertising that is customised or more relevant to your interests, characteristics or general location. This doesn't necessarily mean you'll get more advertising. It just means that the advertising that you see will hopefully be more relevant to you.
5.1. Advertising Smashing Frog products
Smashing Frog advertises by mail, phone, email, text, and online via the internet.
5.2. Advertising other products
We may work with other companies to advertise their products online. We don't give them access to your personal information when we do this. Instead, we work with them to understand the type of audience they want to advertise to, and deliver the ad for them.
5.3. Opting out
We'll make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can tell our phone staff.
You can opt out of receiving online relevant advertising material at any time by emailing us on info@smashingfrog.com.au or by calling us on (+61) 430 043 702.
When you opt out, you can choose to opt out of particular direct marketing, or all direct marketing. Of course, there are some types of marketing we can't control on an individual basis, like general letterbox drops or online ads that are not targeted specifically to you.
6. Security
Security is serious. We're committed to protecting your personal information.
Some of the security measures we use include:
- Firewalls and access logging tools that protect against unauthorised access to your data and our network.
- Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
- Encryption of data in transit.
- Management of access privileges, to ensure that only those who really need it can see your personal information.
These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.
7. Quality of Personal Information
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records should be corrected, please call us on (+61) 430 043 702.
We encourage you to update your details with us so we can provide better service to you.
8. Getting in Touch
We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.
You can get in touch with us by:
Phone: (+61) 430 043 702
Email us - info@smashingfrog.com.au
