IntroductionWe strive to assist buyers with issues that may arise with products they purchase from Smashing Frog. However, all warranty claims will be treated on a case by case basis. Please contact Smashing Frog customer service for all warranty and exchange requests. Call us on +61 477 000 700 or email firstname.lastname@example.org
In an event that you require a warranty, repair or exchange, you will bear the responsibility for safely packaging your bat/gear for transport. Smashing Frog accepts no liability for any damage that may occur during transit.
Returns must be sent to PO Box 18295 Melbourne VIC 3001 and have your full name, invoice number and mobile phone number clearly indicated on the package. Please retain proof of purchase for all warranty, repair and exchange claims.
It is highly recommended that you do not use your bat against a bowling machine. Consistent use against a bowling machine can severely damage the bat and will reduce the life. It is recommended that cheaper quality bat is bought and used for practice against bowling machines. Looking after your cricket bat and regular maintenance is imperative for extensive life. Please see below our warranty terms and conditions;
- Subject to the terms and conditions set out below, Smashing Frog agree to repair or replace your gear in circumstances where it’s deemed to be manufacturer’s fault.
- All cricket bats sold by us are subject to a discretionary 12-month from the date of purchase (including replacement bats), manufacturers’ warranty for any damage deemed not to be the fault of the purchaser. Depending on the nature of the warranty claim, at the manufacturers’ discretion, they may choose to repair or replace the item in question. For cricket bats, warranty is only applicable for blade and handle (toe, edges and shoulders are not covered and can be broken by a wrong shot selection).
- When the manufacturer has inspected the item and reached a conclusion concerning the warranty claim, the customer will be notified of the outcome - being either the item repaired, credited for replacement/exchange or the warranty claim being refused.
- Please note that minor wear and tear and surface cracking to a bat does not constitute a warranty claim and is a common occurrence that does not affect the performance.
- The warranty of bats purchased from Smashing Frog does not apply to:
- bat on which manufacturer’s stickers/labels have been removed
- damage to the toe, edges and shoulder of the bat under any circumstance
- damage caused by improper or extended use
- damage due to excessive use of bowling machine
- use of non-leather or composite balls including bowling machine balls
- damage due to Yorkers
- water/moisture or heat damage
- damage due to inadequate bat preparation
- damage due to over oiling
- damage caused by accident, abuse, misuse such as, but not limited to hitting the bat on the ground/pitch while batting or running
- damage caused by repairs attempted by a third party
- damage caused by use of hard and cheap balls
- bats with thread tied on the face of the bat
- normal wear and tear or otherwise due to the normal ageing of the Product
- A Bat will not be replaced due to handle break, edge or surface cracking but will be repaired under Warranty only in the first season of use.
- Kit Bags and Protective - get 3 months warranty for split seams or stitching, broken zipper/wheel fault. Normal wear and tear are not included under warranty.
- Helmets – get 6 months warranty. However, Smashing Frog doesn’t cover any damage caused by the impact of a cricket ball. Only broken micro adjustment feature is covered under warranty.
- Shoes - get 6 months warranty for split seams or stitching, broken spikes or sole. Normal wear and tear are not included under warranty.
- Replacement of the product under the Standard Warranty does not extend or restart the Standard Warranty period.
- Processing time for repairs/replacement will be up to 20 business days, however we will endeavour to have your item repaired or refunded as soon as possible.
- When returning your item please ensure you can provide proof of delivery that the item has been received. We recommend sending it with Australia Post registered mail or a reliable courier service with Signature on Delivery. If you do not have proof of delivery and you will be unable to hold Smashing Frog liable for your loss.
- You will not be able to dispute delivery with Smashing Frog unless you can provide proof of delivery via Registered mail or Signature on Delivery via Australia Post or Courier services.
- Postage and return postage costs for repair/warranty claims will be the responsibility of the sender under all circumstances.
- To the full extent permitted by law .
- Smashing Frog’s aggregate liability in respect of all claims under the Standard Warranty and Extended Warranty shall not exceed the original purchase price of the Product or, at Smashing Frog’s option, replacement of the Product with a like or similar Product.
- Smashing Frog excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.
Returns and ExchangeWe offer 30 days, unconditional, 100% money back guarantee or exchange. If you are not happy with your purchase, please contact us within 30 days of receiving your order and we will resolve the issue. Items for return/exchange must be in original and unused condition and in the packaging in which you received them.
When returning your item for exchange or return please ensure you can provide proof of delivery that the item has been received. We recommend sending it with Australia Post registered mail or a reliable courier service with Signature on Delivery. If you do not have proof of delivery and you will be unable to hold Smashing Frog liable for your loss. You will not be able to dispute delivery with Smashing Frog unless you can provide proof of delivery via Registered mail or Signature on Delivery.
Postage costs for return/exchanges will be the responsibility of the sender. Include details of what item the order is to be exchanged for. This will be processed once the item to be exchanged is received.
If you are returning the product because of the mistake on our part, we will pay for the return shipping as well.
You will receive an email when the returned parcel has been received. Processing time for returns and exchanges will be up to 7 business days; however, we will endeavour to get it done as soon as possible.
Additional return postage charge will be applied for all items exchanged, as well as any price difference between the original and exchange item(s) chosen. You will receive an email when the exchange is dispatched.